By DR. Ashutosh Karnatak
Experience :One need to assess the risk while not listening to others.
Related to: Performance management
Explanation: Generally one enjoying a high position considers himself to be a lord and does not care about anyone.
I have seen such officials who do not pay heed even to their superiors. They do not understand the impending risk of such behaviour. In one such case, one of the stakeholders who was not given a chance to be heard properly was so deeply disturbed that he raised the issue with the top management while adding spice into the whole episode. This made a direct impact on the branding of the individual and a change in the overall perception about him.
Thus, better to be an empathetic listener so that none is able to avoid such incidents. One should try to resolve the problems of the stakeholders so that they could perform better which in turn helps in your performance.
Experience: CDCS model i.e. Connect, Develop, Collaborate, and Sustain
Related to: General management
Explanation: Recently I was reading a book on the strategy of Proctor and Gamble (P&G) regarding the marketing of their product in the United States of America and other countries amidst stiff competition from Wal-Mart etc. Therein, one of their strategies is to connect and develop i.e. they used to go to different countries and if they were not able to open their own stores there, they thought it prudent simply to participate with them. You can find P&G product everywhere irrespective of the fact whether they have a store over there or not.
P&G believes in connecting and developing ie. First, trying to connect with the company whether they are capable, and whether they are keen to take you in the game. Once this is confirmed, the connection is developed, and business is initiated.
This process has been given the name “Connect- Develop-Collaborate- Sustain” (CDCS) model. It is true in our life where networking has become very important subject. Every person has some specific strength. You are required to connect with him and assess the strength and weaknesses of that person. If you find that his strengths are going to be useful and helpful for you, then develop the relationship in a way you do dating. While developing the relationship if the requirements match, then collaborate in the same way as if it is going to be a marriage and then try for a life-long sustenance.
Experience: Sometime you do not like the behaviour of your boss, but you have to tolerate. Better understand the temperament of the boss.
Related to: Boss -subordinate relationship
Explanation: In professional life Boss is like God. In fact the Boss has to realise that he is the boss of the location wherever he is. In case if someone challenges him or ignores whatever he says, the Boss may get irritated and develop a negative perception about the person and, on getting the earliest opportunity, he may take a negative step against that person.
Ramesh was a sincere worker in his department and was appreciated by all. He always tried to follow the boss. One day, on an occasion, the boss Suresh reacted very violently. Still, Ramesh listened to him without any reaction, even when he was hurt internally. He tried to consummate the mythological fact that, for the welfare of the other Gods, Lord Shiva consumed poison. Similar actions are required in corporate world.
When lord Ram was trying to cross the sea in an attempt to reach Lanka, the turbulent sea was not stable and was causing delay to lord Rama to reach and meet Sita (Objective),he, with anger, asked Laxman to fire arrows on the sea and turn it dry, which Laxman did.
It is the manifestation of power which the bosses have. Thus, it is better to understand the temper of the boss and act accordingly.
It is not really necessary to react to the situation. Rather, one should try to demonstrate the capability by his specific performance.
Experience: The team member must have confidence in his leader for his up-gradation. If he feels that someone above him will get the benefit, the person starts disobeying his team leader.
Related to: Boss -subordinate relationship
In the corporate world, there are informal and formal power groups. It has been seen that most of the time; the informal channel is more powerful than the formal one. If there are some persons in the informal group have a direct connection with the top management, they consequently start disobeying and show resistance in accepting views of bosses down the hierarchy. The persons feel that the key of their up-gradation is with the top boss so if he disobeys his bosses and other superiors due to high headedness, it is not going to have any negative impact as the boss is not going to complaint to the super boss and, even if he does that, he may be scolded by his respective boss and given a reaction that he is not able to manage properly, and so on …. Thus he tries to keep mum and on the other side frequency of disobedience starts increasing.
The implication of such issues is on the work and team cohesion. Factually, these super bosses try to extract information for their own functioning but in cases of Judgemental situations; they do not pay heed to such informers. So, in turn such individuals may not get advantage of closeness with the management and they ultimately land up in a loss. Sometime ,it may also happen that on the information of the individual, the boss takes some action and when the actual position emerges in front of him ,the information turns up to be incorrect .
So, it is imperative on part of both the super boss and the individual to maintain balance in the system .The communication channel needs to be identified and maintained. It is the cardinal rule for successful management system.