Management Geeta


  1. Listen more and speak less – Understand the meaning as well as context

Your communication with others reveals much about your personality. The content, style, variety and technique of your interaction with a person speak volumes about you, even if it is a fleeting conversation. You may have come across people in your life who leave an impression over your mind for a long time, not by their looks but by their words. Your first few dealings with a person actually make or mar your chances of holding lasting relationship with him.

Many people start speaking as soon as they hear to someone or about something. Sometimes, they don’t even allow the person to complete his point of view.This is actually reaction rather than a well-thought conversation. One who is calm and composed always let the other person complete his part, then present his thoughts in a measured manner. They very well know this thing - sometimes it’s more important how you say than what you say. This requires knowledge, experience, articulation, conviction and above all, practice.

It is absolutely important to let the other person express himself and then you should respond keeping in mind the content as well as context. There must be some reason why God has given us two ears and one mouth. If you want to truly excel in your profession, you need to develop your listening and speaking skills and the unique thing in between – the mind that processes all the information and acts as a coordinator between your senses, in this case your ears and mouth.

Some of the specific instances that come to my mind are like these:

  • Actively listen to the speaker instead of just passive hearing.
  • It is not always necessary to speak. Sometimes, what the speaker wants you to do is to listen only even though it apparently seems to be    otherwise for the not-so-discerning majority. Here, the context is to be understood- in one instance,  you need to be reply back to the speaker while in another the same words from the speaker doesn’t warrant any reaction.


  • Better to take a pause between listening and speaking. Marshal your argument or phrase your sentence so that the speaker gets the correct substance of your answer.
  • Most of the misunderstanding arises out of incorrect communication or communication error. Thus the transmitter (speaker) and receiver (listener)need to synchronize at the same wavelength.


    1. Mining the talent

    Management should constantly look out for the talent, formally as well as informally. These talented individual need to be nurtured.It becomes all the more important if the leadership capability of the individual seems to be diminishing day by day. Management should not only be concerned with that task assigned to them. A proactive and progressive management always engage for talent mining in the organization.There are various ways to develop the young talent. Some of them are as:

  • Give them a chance to speak at the meeting
  • Ask them for the solution of any problem
  • Ask about suggestions: it indicates his mental disposition
  • Behavior and action during crisis time
  • Take feedback from others.
  • One such apt example that comes to my mind where I could recognize some unsung heroes. I attended one of the award ceremonies of our in-house Total Quality Management group, this being my first though the concept of Quality is very close to my heart. After seeing the innovation by the officers of different stations, my perception got totally changed.

    There were around 12 teams from different sites which displayed their innovations. After listening to them I could sense that they had done fantastic work. Although we awarded first 3 winners with the certificate and trophy, I felt that they were actually yearning for attention from the management. I could learn the following lessons out of this experience:

    • As circumstances are dynamic so is the perception.
    • The recognition system in the company should be well placed.
    • If one wants to do something for the organization,the opportunities exist every day and everywhere.
    • Talent mining is not a once or twice a year event but a continuous process.



    1. Read, read and read

    It has been seen that people generally leave their habit of reading once they enter into professional world. They forget that education has brought them there, but to go further in life they should keep on learning new things. Getting a good job is not an end but a means to attain your higher goals of life. One should remain a lifelong student. This is what I can say from my vocational experience spanning over 3 decades. One should not only have experience but also adequate knowledge and skills.

    Knowledge is dynamic thus has to be updated regularly.You need to learn, unlearn and relearn many a things. One of the ways is to have reading habit. One of the Indian political leaders has a habit of reading one book per day. It helps in different arenas of life, be it professional, personal or relational. You start seeing things in perspective. For example, if you are going through tough times, a biography of some great personality winning against heavy odds that you may have read in the past can act as an inspiration or soother.

  • Effective execution of work.
  • Improves decision-making.
  • Enhances intellectual capital.
  • Enhances comprehension capability .
  • Keep you grounded.
  • Helps you better understand the intricacies of the issue.
  • Your right brain gets developed which improves your creativity.
  • In any organization, people are known by their competencies and it is not a work of a day. Rome was not built in a day and neither are the competencies. Competency is like a sharpened tool which can be used by the bosses to achieve organizational goals. Competency is your USP (Unique Selling Proposition) that differentiates you from the rest. It makes you more effective and efficient.One may refer the formula asunder:

    Experience x Education ~ Effectiveness x Efficiency

    It is my own experience that learning either comes from experiencing or reading. So do the following:

    1. Every day before going to the bed, capture lessons learnt throughout the day, otherwise you will forget them.

    2. Read two books per month on leadership, strategy, crisis management, management etc.


    See the change in personality within 3 months.


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